Frequently Asked Questions
Everything you need to know about our premium beauty and hair essentials.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental United States. International shipping times vary by location, typically ranging from 7-14 business days.
What is your return policy for hair products?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene standards, hair extensions and tools cannot be returned if the security seal is broken.
Are Indique products ethically sourced?
Yes, we pride ourselves on ethical sourcing. Our hair is 100% Remy human hair, collected through fair trade practices to ensure the highest quality and integrity.
Can I use heat styling tools on my extensions?
Absolutely. Since our extensions are made from real human hair, they can be curled, straightened, and styled just like your natural hair. We recommend using a heat protectant spray to prolong their lifespan.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.